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Privacy Policy

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Welcome to the oneQuesh Privacy Policy ("Policy").

Thanks for using our products and services ("Services"). The Services are provided by oneQuesh Ltd. ("oneQuesh", "us", "company", "app").

 

This explains how we collect, store, protect, and share your information, and with whom we share it. We suggest you read this in conjunction with our brilliant ‘Terms and Conditions of Use’. While you're enjoying the oneQuesh mobile application ("App"), there are many different ways you can use our services – to search for and share information, to communicate with other people or to create new content. When you share information with us, for example by creating an oneQuesh account, we can make those services even better – to show you more relevant search results and, to help you connect with people, or to make sharing with others quicker and easier. As you use our services, we want you to be clear how we’re using information and the ways that you can protect your privacy.

Our Privacy Policy explains:

  • What information we collect and why we collect it.

  • How we use that information.

  • The choices we offer, including how to access and update information.

  • Your legal rights regarding the personal data.

If you have any questions or comments about this Policy, please feel free to contact us at info@oneQuesh.com

1. Information we collect

We collect information in the following ways:

Information you give us through Registration

When you sign up for a oneQuesh account, we’ll ask for personal information, like:

  • Name;

  • Username;

  • Email address;

  • Mobile number

  • Date of birth;

  • Profile Picture;

 

You will also be required to create a password in connection with the registration of your Account. You will have full control over the user profile and can correct or update any information, by simply logging into your oneQuesh account. Registration information, such as your name and username may be visible to the public on your profile page.

 

Information we get from your use of our services.

We collect information about you, such as: first name, last name and email address. We may share this information with third parties for purposes relating to, for example, other features of the app or any of our loyalty programmes.

We respect your privacy and are committed to protecting personally identifiable information you may provide us through the app. We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our portal, how we use this information, and under what circumstances we may disclose the information to third parties.

oneQuesh receives your email address, and may track your IP address, as well as the information you send to us to help you in the future and keep records of communications with you, including any complaints that are received from you about other Users, or vice versa. oneQuesh only discloses logged in user and commenter IP addresses under the same circumstances.

We recommend and encourage you (and all our members) to think carefully about the information you disclose about yourself. We also do not recommend that you put email addresses, URLs, instant messaging details, phone numbers, full names or addresses, credit card details, national identity numbers, drivers' license details and other sensitive information, which is open to abuse and misuse, on your profile.

When you post information about yourself, or share respo to any quesh, the amount of personal information you share is at your own risk. If you post anything that is inconsistent with our Terms and Conditions of Use, we reserve the right to terminate your account.

For safety and security and to ensure you have the best possible user experience, we require users to verify their accounts and might ask for your phone number. We want to make sure you are not a robot! And we also want to avoid fake oneQuesh accounts being created, which can be used for malicious activities and cybercrime.

Finally, we want to keep in touch with you to make sure you know about the great promotions and offers we have available. If you’ve told us it’s OK, we will use your email address and phone number to send you information on these. You can withdraw this consent at any time via ‘Settings’ in the app.

 

Links To External Sites

oneQuesh may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy and terms and conditions of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products, or services.

Device Information

We collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). oneQuesh may associate your device identifiers or phone number with your oneQuesh account.

Log and Usage Information

When you use our services, or view content provided by oneQuesh, we automatically collect and store certain information in server logs. This includes:

  • Internet protocol address.

  • Device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.

Unique Application Numbers

Certain services include a unique application number. This number and information about your installation, (for example, the operating system type and application version number), may be sent to oneQuesh when you install or uninstall that service, or when that service periodically contacts our servers, such as for automatic updates.

2. How we use information we collect

We use the information we collect from all of our services to provide, maintain, protect and improve them, to develop new ones, and to protect oneQuesh and our users. We also use this information to offer you tailored content – like giving you more relevant search results and ads.

We will ask for your consent before using the information for a purpose other than those that are set out in this Privacy Policy.

What Information We Keep About You and Why

We keep your personal information only as long as we need it for legitimate business purposes and as permitted by applicable law. To protect the safety and security of our users on and off our services, we implement a safety retention window of three months following account deletion. During this period, account information will be retained, although the account will of course not be visible on the services anymore. In practice, we delete or anonymise your information upon deletion of your account, (following the safety retention window), unless:

  • we must keep it to comply with applicable law (for instance, some “traffic data” is kept for one year to comply with statutory data retention obligations);

  • we must keep it to evidence our compliance with applicable law (for instance, records of consents to our Terms, Privacy Policy and other similar consents are kept for five years);

  • there is an outstanding issue, claim or dispute requiring us to keep the relevant information until it is resolved; or

  • the information must be kept for our legitimate business interests, such as fraud prevention and enhancing users' safety and security. For example, information may need to be kept to prevent a user who was banned for unsafe behavior or security incidents from opening a new account.

Transparency and LAW

People have different privacy concerns. Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used.

We will cooperate with law enforcement enquiries from within, or outside your country of residence, where we are required to by law, or to protect the vital interests of a person. This may include preserving or disclosing any of your information, including your Registration Information, if we believe in good faith that it is necessary to comply with a law or regulation, or when we believe that disclosure is necessary to comply with a judicial proceeding, court order, or legal request; to protect the safety of any person; to address fraud, security or technical issues e.g. through anti-spam providers, to protect the service from criminal activity, or to protect our rights or property, or those of third parties. In such cases we may raise or waive any legal objection or right available to us.

3. Information we share

We do not share personal information with companies, organisations and individuals outside of oneQuesh, unless one of the following circumstances applies:

With your consent

We will share personal information with companies, organisations or individuals outside of oneQuesh when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information.

For external processing

We provide personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.

For legal reasons

We will share personal information with companies, organisations or individuals outside of oneQuesh if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

  • Meet any applicable law, regulation, legal process or enforceable governmental request.

  • Enforce applicable Terms of Service, including investigation of potential violations.

  • Detect, prevent, or otherwise address fraud, security or technical issues.

  • Protect against harm to the rights, property or safety of oneQuesh, our users or the public as required or permitted by law.

We may share non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services.

If oneQuesh is involved in a merger, acquisition or asset sale, we will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

4. Information security

We work hard to protect oneQuesh and our users from unauthorised access to, or unauthorised alteration, disclosure, or destruction of information we hold. In particular:

  • We encrypt many of our services using SSL.

  • We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorised access to systems.

  • We restrict access to personal information to oneQuesh employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

Security of your account

While oneQuesh strives to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

You should follow the below tips to maximise your account security:

  1. Please make sure you log out of your account after use, as you never know who may stumble onto your account!

  2. Please don't share your social media password with anyone else!

  3. Change your social media password periodically.

If you ever think someone has had access to your social media password, please report it to the relevant social media platform and change your password immediately. We cannot guarantee the security of your personal data while it is being transmitted to our site and any transmission is at your own risk.

WE EXPRESSLY DISCLAIM ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO ANY BREACHES OF SECURITY, DAMAGE TO YOUR DEVICE, OR ANY LOSS OR UNAUTHORISED USE OF YOUR REGISTRATION INFORMATION OR OTHER DATA.

5. When this Privacy Policy applies

Our Privacy Policy applies to all of the services offered by oneQuesh and its affiliates.

6. Age Policy

oneQuesh does not knowingly collect any information about or market to children, minors or anyone under the age of 18. If you are less than 18 years old, we request that you do not submit information to us. If we become aware that a child, minor or anyone under the age of 18 has registered with us and provided us with personal information, we will take steps to terminate that person's registration and delete their Registration Information from oneQuesh. If we do delete a profile because you violated our no children rules, we may retain your email and IP address to ensure that you do not try to get around our rules by creating a new profile.

Our Privacy Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, sites that may include oneQuesh services, or other sites linked from our services. Our Privacy Policy does not cover the information practices of other companies and organisations who advertise our services, and who may use cookies, pixel tags and other technologies to serve and offer relevant ads.

7. Compliance and cooperation with regulatory authorities

We regularly review our compliance with our Privacy Policy. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.

8. Your UK and EU Rights​

Under UK and EU law, UK and EU users have the right to lodge a complaint with data protection regulators, and the Information Commissioners’ Office (ICO) is the UK’s lead regulator. You can find out how to raise a concern with the ICO by visiting their website at www.ico.org.uk. If you’re within the EU, you may also get in touch with your local Data Protection Regulator who may liaise with the ICO on your behalf.​

You have a number of rights under European Data Protection law if you are an EU citizen.​

·     Right to be informed: what personal data an organisation is processing and why (this notice).

·     Right of access: you can request a copy of your data.

·     Right of rectification: if the data held is inaccurate, you have the right to have it corrected.

·     Right to erasure: you have the right to have your data deleted in certain circumstances.

·     Right to restrict processing: in limited circumstances, you have the right to request that processing is stopped but the data retained.

·     Right to data portability: you can request a copy of your data in a machine-readable form that can be transferred to another provider.

·     Right to object: in certain circumstances (including where data is processed on the basis of legitimate interests or for the purposes of marketing) you may object to that processing.

·     Rights related to automated decision making including profiling: there are several rights in this area where processing carried out on a solely automated basis results in a decision, which has legal or significant effects for the individual. In these circumstances your rights include the right to ensure that there is human intervention in the decision-making process.

9. Changes

Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any Privacy Policy changes on www.oneQuesh.com and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

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